Frequently Asked Questions
The most common questions about ordering, shipping, payment and returns.
Add the product you like to your cart and proceed to the "Checkout" step from the cart page to complete your order. You can order as a guest or create an account to track your orders.
After signing in, you can view all your orders and their shipping status under the "My Account" section. You are notified when your order is shipped.
You can pay securely with credit and debit cards. Your payments are protected by 3D Secure.
Shipping cost and the free-shipping threshold are calculated automatically at checkout based on your cart total. Orders are usually handed to the carrier within 1-3 business days. See our Shipping & Delivery page for details.
You can return unused products in their original packaging within 14 days of delivery. Full return conditions are on our Cancellation & Return Terms page.
Once your returned product reaches us and is inspected, your refund is issued to the card you paid with within 14 business days.
For size/model exchange requests, please contact our customer service. Exchanges are processed subject to stock availability.
Couldn't find the answer to your question?
Our customer service team is happy to help you.
Contact Us